Emotionally, mentally and financially, 2020 has been a tough year for many. So when Blake Shelton heard that some of his fans were still waiting on refunds for canceled concert dates, he jumped into action.
The confusion began Wednesday morning on Twitter, when a fan asked Blake to cancel -- not postpone -- his Chicago tour date, so that ticketholders could get refunds. If an artist postpones a date, fans are usually advised to hold on to their tickets. If a show is canceled, refunds are available.
Shelton, who was under the impression that he had canceled his tour, thought the fan's inability to get a refund might be a fluke. But after multiple fans sent him screenshots, he realized that major money was being held up.
"Man...This is bad I agree," the singer wrote. "We in NO WAY want to mislead or delay people getting their refunds. We absolutely CANCELLED the tour. NOOOO ticket money is being held up on our end. This is awful."
Shelton put on his detective cap to get to the bottom of where that money was. He updated fans that afternoon, explaining that it would take time to figure out how to resolve the issue, because so many vendors were involved.
"It's a web for sure and I don't think it's any one person's fault," he added. "It's been a nightmare and confusing year for everyone on every level."
Shelton said his team couldn't always control third-party vendors, but that he's determined to get to the bottom of it.
"What's right is right and that money belongs back in the buyers' hands...especially in these times," he tweeted. "The tour is cancelled."
Man... This is bad I agree. We in NO WAY want mislead or delay people getting their refunds. We absolutely CANCELLED the tour. NOOOO ticket money is being held up on our end. The issue is on that end. This is awful. https://t.co/evoWGaLZZh
— Blake Shelton (@blakeshelton) August 12, 2020
I understand what you're saying.. The problem is something has been sold to people that doesn't exist. Trust me when I say EVERYONE involved knows that tour is cancelled and WONT HAPPEN AGAIN. The money HAS to be refunded. https://t.co/rviXU64sRz
— Blake Shelton (@blakeshelton) August 12, 2020
That's where these things get confusing and tricky and out of our hands.. But what's right is right and that money belongs back in the buyers hands.. Especially in these times. The tour is cancelled. https://t.co/7xurehtP05
— Blake Shelton (@blakeshelton) August 12, 2020
Bottom line is the tour IS and HAS been cancelled since March... Get your money back people. Let me know on here how it goes over the next few days. This is terrible.
— Blake Shelton (@blakeshelton) August 12, 2020
Doing my best to do whatever I can to clear this up. I certainly DO NOT want to be responsible for holding up anyone's tix refund especially right now!
— Blake Shelton (@blakeshelton) August 12, 2020
